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Restaurant pickup instructions templates

Choose the directions that match who is collecting the order. A customer needs to find your pickup point; a delivery courier also needs a clear handoff procedure. These three original English and Chinese drafts cover a pickup counter, a courier handoff and an entrance that is easy to miss.

Choose an example below, replace the bracketed details, and check both languages before copying or printing. Editing happens on this browser page; nothing is published to an account.

Customer pickup at the counter

ORDER PICKUP — [RESTAURANT] Please collect your order at [pickup counter or location]. Show your order confirmation to our team so we can check the order before handing it over. If it is still being prepared, please wait at [waiting location]; we will let you know when it is ready.

[餐厅名称] 自取指引 请到 [取餐柜台或位置] 取餐,并向员工出示订单确认信息,以便交接前核对。 如果餐点仍在准备中,请在 [等候位置] 稍候;备好后我们会通知您。

Delivery courier handoff

DELIVERY COURIER PICKUP At [Restaurant], please enter through [entrance] and check in at [counter]. Show our team the order details in your delivery app. Please wait at [waiting location] while we verify the order and hand you the matching bag. If you cannot find the order, ask [staff or contact point].

外卖骑手取餐 到达 [餐厅名称] 后,请从 [入口] 进入,到 [柜台] 向员工报到,并出示配送应用中的订单信息。 请在 [等候位置] 等候核对,由员工交接对应餐袋。找不到订单时,请向 [负责员工或联系位置] 查询。

An entrance that is easy to miss

FIND YOUR PICKUP — [RESTAURANT] Use the entrance at [street or landmark]. We are on [floor], next to [nearby sign or business]. The pickup point is [counter location]. Show your order confirmation to a team member. If you need help finding us, contact [monitored contact method].

[餐厅名称] 取餐位置 请从 [街道或标志物] 处的入口进入。我们位于 [楼层],旁边是 [招牌或商家],取餐点在 [柜台位置]。 到店后请向员工出示订单确认信息。如需协助寻找位置,请通过 [有人查看的联系方式] 联系我们。

Before you use this notice

  • Confirm the correct entrance, floor and counter before publishing either language.
  • Include only parking or waiting arrangements that your restaurant actually offers.
  • Keep names and order numbers out of public signs; ask the collector to show their own order details to staff.
  • Do not call an order ready until your team has confirmed it is ready.
  • Add the appropriate instructions to each ordering platform separately; editing or printing here does not update those settings.

Customer pickup and courier pickup need different directions

For a public counter sign, keep the location and next step short enough to read on arrival. For directions sent with an order, add the entrance or landmark before the handoff step. Separate customer and courier instructions when they use different counters. An arrival check-in is not a promise that food is ready. If a collector cannot find the order, explain how to ask staff instead of directing them to take an unverified bag.

DoorDash: customer and courier pickup instructions

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These are original Gusflow drafting examples, free to adapt for your restaurant. They are not real restaurant announcements or official platform templates.